Business process automation

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"Process automation" redirects here. For industrial process automation systems, see Process automation system.

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Business process automation (BPA), also known as business automation, refers to the technology-enabled automation of business processes.[1]

Deployment[edit | edit source]

BPA tool sets vary in capability, but there is a trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems without human-guided training.[2][self-published source]

Business process management implementation[edit | edit source]

A business process management system differs from BPA. However, it is possible to implement automation based on a BPM implementation. The methods to achieve this vary, from writing custom application code to using specialist BPA tools.[3][self-published source]

Robotic process automation[edit | edit source]

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Main article: Robotic process automation

Robotic process automation (RPA) involves the deployment of attended or unattended software agents in an organization's environment. These software agents, or robots, are programmed to perform pre-defined structured and repetitive sets of business tasks or processes. Robotic process automation is designed to streamline workflows by delegating repetitive tasks to software agents, allowing human workers to focus on more complex and strategic activities.[4][self-published source]

BPA providers typically focus on different industry sectors, but the underlying approach is generally similar in that they aim to provide the shortest route to automation by interacting with the user interface rather than modifying the application code or database behind it.[5]

Use of artificial intelligence[edit | edit source]

Artificial intelligence software robots are used to handle unstructured data sets (like images, texts, audios) and are often deployed after implementing robotic process automation. They can, for instance, generate an automatic transcript from a video. The combination of automation and artificial intelligence (AI) enables autonomy for the robots, along with the capability to perform cognitive tasks.[6][self-published source] At this stage, the robot can learn and improve processes by analyzing and adapting them.[7]

See also[edit | edit source]

References[edit | edit source]

  1. ↑ Business Process Automation (bpa).  Retrieved 2019-12-03 from Gartner
  2. ↑ From Process Automation To Autonomous Process.  Ron Schmelzer.  Retrieved 2020-07-08 from Forbes
  3. ↑ Whatever Happened To Business Process Management Software?.  Jason Bloomberg.  Retrieved 2020-07-08 from Forbes
  4. ↑ Why Automated Billing Is Essential For Business Growth.  James Messer.  Retrieved 2020-07-08 from Forbes
  5. ↑ Low-code platforms help with project backlogs and software development training.  Retrieved 2021-05-13 from TechRepublic
  6. ↑ From Process Automation To Autonomous Process.  Ron Schmelzer.  Retrieved 2020-07-08 from Forbes
  7. ↑ Intelligent Process Automation: The 4 Levels of AI-Enablement.  (15 February 2018)  Retrieved 2020-07-08 from Cognilytica
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